my-it graphic My-IT feedback questionnaire my-it graphic

Purpose - This survey is being carried out on behalf of Yorkshire Forward, our Regional Development Agency, in order to assess the value of the ‘My-IT’ approach and to understand more about the help businesses would welcome with computers.

Please - Take a few minutes to look at the site and to dip in to the five topics before you give us your feedback.

Data Protection - Your answers will only be used for statistical purposes and will not be disclosed with any reference to you or your business. If you do provide your name and contact details, they will only be used to follow up any interesting feedback you might have offered or in response to your request for further contact in the final question.

Contact - Please email Camilla@sero.co.uk if you have any queries about this questionnaire.

My-IT feedback questionnaire:
You & your business
Yourself
Name (optional)
Name (optional)
Job title
Your business
Company (optional)
Type of business
Postcode
Number of people
Number of computers
What sort of computer user are you? (Choose one)
Experienced
Competent
Survivor
Defeated
Beginner
Your business internet connection (Choose one)
None
Dial up (slow)
512k Broadband
1Mb Broadband
2 Mb Broadband
Got one but don’t know what
The Problem we are addressing – do you agree?
(Tick all you agree with)
Users need clear step-by-step
help with ICT issues
The help needs to be on-line
It should focus on real business
issues and tasks
It is essential to have small units of information
Do you see other problems blocking
successful use of ICT in business?
Your approach - how do you cope with this in your business? (Tick all that apply)
Not at all
Ask a friend
Go to professional advisors
(such as accountants)
Check out websites
Buy a book
Get training
 
The My-IT.info web site
As a whole, how do you find the level
of this material? (Choose one)
Too simple
Sometimes too simple
Just about right
Sometimes too complex
Too complex
As a whole, what do you think of the style
of this material? (Choose all that apply)
Does it matter that there are different styles?
Does video help?
Is the ‘on-top helper’ a good approach?
Is the ‘search’ facility useful?
Topics covered (Please comment)
Would you really use any of these topics?
What other topics would you like to see covered?
What is your biggest area of concern with ICT?
Which was the most useful topic? (Choose one)
Internet for small business
Email
Sage Accounting
Word and mailmerge
eBay
Which topic offered the clearest information?
(Choose one)
Internet for small business
Email
Sage Accounting
Word and mailmerge
eBay
Which topic was the most attractive to use?
(Choose one)
Internet for small business
Email
Sage Accounting
Word and mailmerge
eBay
Your ideas
Would you welcome a help line that you could call offering this type of ICT advice?
(If NO, please tell us why)
Yes
No
Would you like training courses in this style (e.g. in the evening at the local college or learning centre)
(If ‘NO’, please tell us why)
Yes
No
Would on-line discussion groups where you could pose questions be helpful - assuming there would be a moderator to ensure responsiveness?
(If ‘NO’, please tell us why)
Yes
No
Finally - Can we help?
Tick anything you would like us to contact you about
Using ICT in your business?
Solving an ICT business problem?
ICT Training for you or your business?

If you have a code number, enter it here then